Terms and Conditions

Thank you for choosing CF Massage as your massage therapy provider.

​Please read the below policies which details important notes about:​

1. What you should do if you need to rearrange or cancel an appointment
2. How to make payments
3. What happens if inappropriate behaviour is experienced.

You will be asked to sign a declaration of consent in your initial consultation to confirm you’ve received and agree to these terms.

​Cancellation Policy​

• Individual clients: Should you need to cancel or rearrange your appointment, please ensure you give a minimum of 24 hours notice.

• Corporate clients and Group Bookings: Should you need to cancel or rearrange your appointment, please ensure you give a minimum of 72 hours notice.

• Any cancellation made outside of the time limits in (a) and/or (b) will incur a 50% cancellation fee of the standard or agreed price, which is payable on receipt of your cancellation or rearrangement request. Whilst every attempt will be made to accommodate changes to your booking, please be sure to make these requests with respectful notice to avoid a loss of earnings to the therapist. In the event of missing your appointment or cancelling your appointment at the arrival of your therapist, the full treatment fee will be payable.

• CF Massage has the right to cancel a treatment by giving 24 hours notice. Where an appointment is cancelled by CF Massage within the 24 hours, any fee that has already been paid to CF Massage, will be refunded to the client in full or an alternative will be offered.

• CF Massage has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided.

• We commit to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible.

Making Payment

Payment should be made either upfront or at the time of your appointment before your treatment begins. We accept payment in cash or by bank transfer (sorry, no cheques). Payment via bank transfer should be made prior to your booking date and should reference your name. Invoices are available should you need one.

Invoices will be sent to clients who do not pay for, or who cancel treatments outside the cancellation window and must be paid within 7 days of the issue date.​

For hygiene and professional standards, clients must wear appropriate underwear (briefs, boxers, or knickers) during all treatments.

All sessions are conducted with professional draping at all times. Clients are expected to remain appropriately covered and to respect clinic boundaries.

CF Massage reserves the right to refuse or terminate treatment if this policy is not adhered to.

Treatment Attire & Draping Policy

For hygiene and professional standards, clients must wear appropriate underwear (briefs, boxers, or knickers) during all treatments.

All sessions are conducted with professional draping at all times. Clients are expected to remain appropriately covered and to respect clinic boundaries.

CF Massage reserves the right to refuse or terminate treatment if this policy is not adhered to.

Inappropriate Behaviour

CF Massage operates a strict zero-tolerance policy regarding inappropriate behaviour. Any conduct deemed inappropriate, unsafe, or unprofessional by the therapist will result in immediate termination of the treatment without refund.

Inappropriate behaviour includes, but is not limited to:

• Sexual comments, gestures, or advances

• Requests for services outside the professional scope of therapeutic massage

• Inappropriate physical contact or deliberate exposure

• Behaviour intended to test professional boundaries

• Intimidation, verbal abuse, aggression, or threatening conduct

• Attending under the influence of alcohol or drugs

CF Massage reserves the right to refuse or discontinue treatment at any time if the therapist’s safety, professional boundaries, or wellbeing are compromised. Where payment has not been received prior to termination, an invoice will be issued and must be paid within 7 days.